- Open Settings, then Billing & Subscription.
- Choose Manage subscription.
- Choose Cancel subscription, then confirm.
What happens
The subscription runs to the end of the period you have already paid for, and your screens keep playing throughout. Status shows Canceled while it is still running, which is normal rather than a fault.
After that date, screens stop receiving content and stop playing.
Nothing is deleted at that moment. Content, playlists, screens, and settings are all preserved, so subscribing again restores playback without rebuilding anything.
Refunds
Refunds are governed by our terms of service.
If a renewal went through before you managed to cancel, open a support ticket and we will look at it.
Take your content first
Do this before you cancel, while the subscription is still active.
Every asset carries a source_url you can fetch through the CLI or the API, which is how you export a library without downloading it a file at a time. See Getting your content back.
The alternative to cancelling
If you are cutting cost rather than leaving, reducing the screen count keeps the workspace and its content alive. See Change your plan or screen count.